- Tickets are personalized
- Cancellation of a confirmed participation is only possible within 14 days after the ticket has been purchased (until June 30, 2019).
- After this only ticket transfer is possible: you present another participant who takes over your ticket
- Ticket transfer is not possible for social tickets
You can cancel your ticket within 14 day after the purchase. Please send us an email requesting refund with your ticket as attachment to the email address on the ticket. You will be refunded the ticket price excluding payment fee minus 30€ .
Please give us some time for the refund (like 1-2 weeks).
From July 1st, 2019 on, a cancellation is not possible, under no circumstances. You have the possibility to sell your ticket (please use the transfer ticket possibility)
You can transfer your ticket at any time if you present another participant who takes over your ticket. Unless you purchased a social ticket. We are sorry, but ticket transfer ist not possible in this case.
Please follow these steps:
- You find another participant who takes over your ticket.
- The replacement person has to purchase a transfer ticket for 25€ and agree to the the Terms & Conditions.
- The new participant has to bring both tickets to the event and present them at the registration desk.
Don’t hesitate to contact us in case anything does not work as expected.